I have a new opportunity for a 2nd Line IT Support Technician to join an established IT Support Team at a Portsmouth head office. You’ll pick up escalated issues, keep business-critical systems healthy and help shape how the service runs.
What you’ll be doing
- Taking escalated incidents and requests from 1st line, resolving them within SLAs
- Monitoring operational IT systems and live service feeds
- Providing telephone and remote support to colleagues across all locations
- Maintaining the IT Knowledge Base and IT Asset Database so they stay accurate and current
- Producing reports and management information when required
- Coordinating regular reviews of documentation, processes and policies
- Working with business departments to support operational and strategic initiatives
Why you’ll be a great fit
You’ll bring:
- Experience in a busy IT service desk or technical support environment
- Strong working knowledge of Microsoft 365
- Good analytical and problem-solving skills
- Familiarity with ITSM tools and processes
- Excellent communication and the confidence to work with colleagues at all levels
- A positive, collaborative mindset
Salary: £33,000| Office-based, Portsmouth