I have a fantastic opportunity for a Service Desk Engineer to work at a dedicated customer site, acting as the main point of contact for all their IT support needs.
This is a hybrid role based in Central London, with a minimum of 3 days in the office.
What you'll do
In this role, you’ll be the first point of contact for customers, ensuring their technical issues are resolved efficiently and professionally. As a Service Desk Engineer, you’ll play a key role in keeping IT systems running smoothly while delivering outstanding customer service.
This is a standalone position supporting all users at a growing site, but you’ll have backup from the main service desk when needed.
Why you’re the perfect fit
- Your solution focused approach to problem-solving ensures no technical challenge is too big, and you excel at prioritising tasks to meet SLAs.
- You thrive in troubleshooting and enjoy resolving a variety of technical issues, particularly in the Google Workspace environment, leveraging your technical expertise.
- You take ownership of your actions, are a self-starter, and continuously seek opportunities to learn and improve processes.
- Your excellent interpersonal and communication skills ensure excellent customer service.
What you'll bring
- Ideally, you will have experience working within an IT support role on a client site.
- Experience in providing IT Support within the Google Workplace environment.
- Google Certified in one or all of the following: Google Certified Associate Cloud Engineer ,Google Certified Workspace Administrator, Google Certified Data Practitioner
- Excellent customer service skills.
- Knowledge across various IT systems, hardware, and software applications including Microsoft Windows, Mac OSX, Google Workspace, Slack and Airtable.
Salary - £40,000
Location – Central London – hybrid working 3 days a week in the office