I have a fantastic opportunity for a Service Desk 1st Line Engineer to join a well-established, professional environment in Maidenhead. You'll be joining a team that values accountability and a strong customer-first approach.
What you'll be doing
You'll be the first point of contact for end users, keeping IT running smoothly and making sure every issue is handled with care and efficiency.
Day to day, that means:
- Logging, triaging and resolving 1st line incidents and service requests in line with SLAs
- Providing first-class support to end users across retailer and internal IT
- Escalating incidents to the Level 2 team where needed, with clear and thorough handover notes
- Taking a proactive approach to support , not just waiting for tickets to come in
- Maintaining accurate records and keeping users updated throughout
- Maintaining a professional, customer-focused approach in everything you do
Why you'll be a great fit
You're a personable, keen IT professional who enjoys helping people and wants to grow in a supportive environment.
You'll bring:
- Some experience in a 1st line or helpdesk support role
- A customer-first mindset with excellent communication skills
- Working knowledge of Microsoft 365 / O365 and Windows environments
- A methodical approach to ticket logging and prioritisation
- Willingness to learn new bespoke systems
- Exposure to Halo ITSM is a bonus but not essential
Salary: £25,000 – £28,000
- Access to a heavily subsidised car scheme after probation
- Annual pay rises of up to 4.5%
- Perk and benefits scheme
- Free onsite parking
- Pool cars available for occasional travel to secondary site