Are you a customer-focused IT professional looking for your next 1st Line role?
I have a fantastic opportunity for a Service Desk Level 1 Engineer to join a brand new team on a customer site. The team will have the opportunity to shape the service and make the environment their own.
What you'll be doing
- Taking calls and handling incidents and service requests through to resolution
- Logging, categorising and prioritising tickets in line with SLAs and company processes
- Taking ownership of faults and managing them in a logical, methodical way
- Escalating issues where needed to the appropriate team
- Delivering excellent customer service, proactive, reactive and professional
- Looking for opportunities to improve how services are delivered
Why you'll be a great fit
You'll bring:
- Previous experience in a 1st line support role, ideally in a customer-facing environment
- Solid Microsoft 365 / O365 knowledge
- A customer-first mindset with excellent communication skills
- A methodical approach to troubleshooting and ticket management
- The ability to work well under pressure and as part of a team
Nice to have, but not essential:
- ITIL Foundation certification
- Microsoft Azure exposure
- Up to date Microsoft qualifications