I have a fantastic opportunity for a 2nd Line Engineer / Team Lead to join a well-established, professional environment in Maidenhead. You'll be joining a team that values accountability and rounded technical knowledge.

What you'll be doing

You'll be the senior technical presence on site, keeping IT running smoothly for end users across both retailer and internal support, while helping shape the team around you.

Day to day, that means:

• Acting as the escalation point for Level 1 engineers, providing guidance, mentoring and hands-on support
• Managing and prioritising tickets across retailer and internal IT, working to SLAs in Halo ITSM
• Liaising with senior stakeholders and IT directors, representing the team professionally
• Taking full ownership of incidents and service requests through to resolution
• Proactively identifying process gaps and opportunities to improve team productivity and service quality

Why you'll be a great fit

You're an experienced, well-rounded IT professional who knows how to hold your own in a professional environment, earn stakeholder confidence quickly, and bring others up with you.

You'll bring:

• Good Level 2 support experience in a customer-facing environment
• Confidence working autonomously on site with senior visibility
• Strong experience with Microsoft 365 / O365 and Windows environments
• A methodical approach to ticket management, SLAs and prioritisation
• Willingness to learn new bespoke systems 
• Experience with or exposure to Halo ITSM (highly desirable)
• Excellent communication skills and a professional, considered manner with senior stakeholders
• Prior experience leading, mentoring or supervising a small team

Salary: £40,000

• Access to a heavily subsidised car scheme after probation 
• Annual pay rises of up to 4.5%
• Perk and benefits scheme
• Free onsite parking 
• Pool cars available for occasional travel to secondary site