I have a fantastic opportunity for a Service Desk Level 1 Engineer to join a brand new team on a customer site. The team will have the opportunity to shape the service and make the environment their own.

What you'll be doing

• Taking calls and handling incidents and service requests through to resolution
• Logging, categorising and prioritising tickets in line with SLAs and company processes
• Taking ownership of faults and managing them in a logical, methodical way
• Escalating issues where needed to the appropriate team
• Delivering excellent customer service, proactive, reactive and professional
• Looking for opportunities to improve how services are delivered

Why you'll be a great fit

You'll bring:

• Previous experience in a 1st line support role, ideally in a customer-facing environment
• Solid Microsoft 365 / O365 knowledge
• A customer-first mindset with excellent communication skills
• A methodical approach to troubleshooting and ticket management
• The ability to work well under pressure and as part of a team

Nice to have, but not essential:

• ITIL Foundation certification
• Microsoft Azure exposure
• Up to date Microsoft qualifications

I have a fantastic opportunity for a IT Supervisor to join a brand new team on a customer site. The team will have the opportunity to shape the service and make the environment their own.

This is a varied, senior role combining people management, service delivery and hands-on technical project work , no two days will be the same.

What you'll be doing

You'll be the primary on-site lead, supporting the team while overseeing service delivery and getting stuck into technical projects.

Day to day, that means:

• Managing the day-to-day delivery of outsourced IT services, ensuring SLAs and KPIs are consistently met
• Acting as the primary escalation point for service and technical issues
• Leading, coaching and mentoring the on-site engineering team
• Building strong relationships with customer stakeholders and department leaders
• Getting hands-on with project work including M365 configuration, Intune, Entra ID, SharePoint and OneDrive migrations, and laptop refresh programmes
• Maintaining oversight of infrastructure, systems and security compliance
• Driving continual service improvement and identifying opportunities for efficiency

Why you'll be a great fit

You'll bring:

• Strong experience across Microsoft 365, Intune, Entra ID and Windows endpoint management
• A solid background in networking, DNS, DHCP, Active Directory and Azure
• Experience managing or leading a technical team
• Confidence engaging with senior stakeholders and running service review meetings
• Hands-on project delivery experience , EUC deployments, migrations, infrastructure upgrades
• A professional, accountable approach and a genuine drive to improve services

This is a role for someone who enjoys getting properly stuck in, contributing ideas, solving real problems, and building solid, well-thought-out solutions alongside a small, collaborative development team. You'll also play a key role in mentoring other members of the dev team, helping less experienced developers grow.

If you're comfortable in modern PHP, enjoy variety in your work, and like the idea of having a genuine say in what gets built and how, you'll feel at home here.

What you'll be doing

You'll be working closely with a tight-knit dev team to build and support digital products for a range of interesting customers.

Day to day, that includes:

• Developing new features and products using modern PHP and MVC frameworks
• Working on greenfield builds as well as supporting and improving existing client projects
• Building bespoke web APIs to be consumed by frontend applications
• Mentoring other members of the dev team, sharing knowledge and supporting their development
• Triaging helpdesk tickets and supporting clients with issues or requests for work
• Getting involved in in-house hack projects that help shape the future direction of the business
• Collaborating with designers, developers and stakeholders to deliver clean, scalable solutions

Why you'll be a great fit

You're a Senior PHP Developer who enjoys writing clean code, learning new things, and being part of a team that values collaboration over ego.

What you'll bring:

• Strong experience working with modern PHP (PHP 8+)
• Hands-on experience with at least one PHP MVC framework (we use Laminas, but Laravel, Symfony, etc. are all relevant)
• A solid understanding of object-oriented principles
• Experience building and consuming JSON-based RESTful APIs
• Confident use of Composer and Git
• Experience mentoring or supporting other developers
• A proactive mindset and willingness to get involved across projects

Nice to have, but not essential:

• AWS experience, or a genuine willingness to learn
• Experience using Docker
• Full-stack skills (React.js, CSS)
• An interest in SysAdmin / DevOps ,Kubernetes and infrastructure work is part of the wider environment

You'll need to be UK-based. This is a hybrid role with 2 days a week in the office in Portsmouth, plus occasional client meetings and in-person team days.

What's in it for you

You'll be joining a genuinely supportive, friendly team where ideas are welcomed, and people are trusted to do their job well.

What's in it for you

You'll be joining a genuinely supportive, friendly team where ideas are welcomed, and people are trusted to do their job well.

On top of that, you'll get:

• 4.5-day working week (yes, Friday afternoons off)
• Hybrid working - 2 days a week in the office in Portsmouth
• £1,200 annual conference & training budget
• Top quality equipment
• Christmas period off
• Your birthday off

Salary: £55,000 - £65,000

What you'll be doing

You'll be the first point of contact for end users, keeping IT running smoothly and making sure every issue is handled with care and efficiency.

Day to day, that means:

• Logging, triaging and resolving 1st line incidents and service requests in line with SLAs
• Providing first-class support to end users across retailer and internal IT
• Escalating incidents to the Level 2 team where needed, with clear and thorough handover notes
• Taking a proactive approach to support , not just waiting for tickets to come in
• Maintaining accurate records and keeping users updated throughout
• Maintaining a professional, customer-focused approach in everything you do

Why you'll be a great fit

You're a personable, keen IT professional who enjoys helping people and wants to grow in a supportive environment.

You'll bring:

• Some experience in a 1st line or helpdesk support role
• A customer-first mindset with excellent communication skills
• Working knowledge of Microsoft 365 / O365 and Windows environments
• A methodical approach to ticket logging and prioritisation
• Willingness to learn new bespoke systems
• Exposure to Halo ITSM is a bonus but not essential

Salary: £25,000 – £28,000

• Access to a heavily subsidised car scheme after probation
• Annual pay rises of up to 4.5%
• Perk and benefits scheme
• Free onsite parking
• Pool cars available for occasional travel to secondary site